Contact Us

Ashford Port Health are able to give advice about consignments of Products of Animal Origin / Animal by Products that are imported through the Port of Dover or Eurotunnel.

If your enquiry is regarding Customs Clearance, T1's, GVMS, GMR please contact HMRC on 0300 322 9434

If the consignment is either Plastics, Organics, High risk Food not of Animal Origin or IUU please direct your enquiry to the Port Health team at the port of entry. ie. Ashford Port Health or Dover Port Health.

Before contacting us, please read the Import Guidance pages on this site, where you will find the answer to your enquiry.

If you cannot find the answer to your question on this site, please email detailed information, to porthealth@ashford.gov.uk always including the CHED Reference / IUU No. in the subject line.  If your enquiry is of a financial nature, or you wish to set up a PHILIS Finance account, please email porthealthadmin@ashford.gov.uk 

Please be aware that at busy times responses may be delayed, as we have limited resources to deal with direct enquiries.  Our telephone No.  is 01233 648340

Address

Ashford Port Health, Sevington Inland Border Facility, Ashford, Kent TN25 6GE

Accessing the site

This site is located to the south east of Ashford at junction 10a of the M20, approximately 50 miles south east of London. To access the site, you must follow local traffic management procedures and diversions, which will direct you to and from the site using the strategic road network and public highways. You can use the A2070 dual carriageway, which is adjacent to junction 10a of the M20.

The site has a single access point with separate entrance and exit lanes. This will be a signalised junction on the A2070.

There is a one-way system through the site. This location has two sections: one is a lorry waiting area for traffic management and the other is the inland border facility. You’ll be directed to a vacant heavy good vehicle (HGV) space by traffic management marshals.  Hi-Visibility jackets must be worn at all times when on site.

Leaving the site

Once checks are complete, you’ll be given a card to put in your window which permits you to exit the site. To leave the site, you must follow local traffic management procedures and any diversions, which will direct you to and from the site using the strategic road network and public highways. You’ll need to stop at the vehicle exit check point before leaving the parking area.

You can leave the site at the junction with A2070. The exit process is supervised by a senior traffic management marshal.

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